Returns Policy

HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if we are contacted within 30 days of receipt, the product is returned in the original manufacturer's packaging, and is in perfect resalable condition.

A restocking fee of 3% will apply too all returns to cover for the bank transaction fees. Restocking fees of 15% will apply if the goods where used, and you will be responsible for the cost of return shipping. Some items noted as "non-returnable" may be accepted on a case-by-case basis, and will be subject to a higher restocking fee. 

I. REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

II. LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time that elapses before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@miniprousa.com.

III. SALE ITEMS (if applicable)

Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

IV. EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at returns@miniprousa.com and send your item to:

MINIPRO
Returns Department
400 S Elliott Rd. Ste D-263
Chapel Hill, NC, 27514

V. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

VI. SHIPPING

To return your product, you should mail your product to:

MINIPRO
Returns Department
400 S Elliott Rd. Ste D-263
Chapel Hill, NC, 27514

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.